Warning

Aircalin is an airline company. The purchase of Aircalin flights implies the whole acceptance of the present customer general conditions of transport.

Aircalin can make updates at any time, conditions defined in the present. So, we deeply recommend to our webusers to examine them before every purchase and during every visit.

General information

Aircalin Company

 S.A. with a capital of 10,434,973,185 XPF

 8, rue Frédéric Surleau

 BP 3736 - 98 846 Noumea cedex - New-Caledonia

 RCS 83 B 91454

 RIDET N° 091454.001

Design, production, outsourcing and hosting of the website

Smile - 1st French and European integrator of open source solutions

Head office: 163 Quai du Dr. Dervaux, 92600 Asnières-sur-Seine

Phone: 01 41 40 11 00

Website: www.smile.eu

Chief Executive Officer: Marc Palazon

Director of Publication: Corinne Fontaine

Share capital: 814,314.88€

Hosting: Océanie

Intellectual property and photographic credits

All the data, texts, information, images, photos or any other contents spread on the site are the object of a protection in conformance with the intellectual property laws. Consequently, the webusers can use these elements only in exclusively deprived purposes (family circle).

With the exception of the measures above, any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of the elements of the site without Aircalin written agreement constitutes an act of forgery punished by the Code of the Intellectual property.

Any brands (nominal marks and logos) and any other distinguishing feature which appear on our website are the property of Aircalin or his partners. Consequently, any reproduction and/or representation, and any use of these distinguishing features are thus prohibited, except written authorization of their holder.

Photo credits: Stéphane Ducandas, Sébastien Mérion, Collectif Tryptic, Marc Le Chélard, De films en aiguille, Toko, Iste, Cho Inchae, Arnaud Elissalde, Stanislas Fautré, Patrice Morin, Sébastien Lebegue, Le Méridien Nouméa, Nouvelle-Calédonie Tourisme Province Sud, Destination Iles Loyauté, Tahiti Tourisme, Tourism New Zealand, Tourism Australia, Savasiisland, Virgin Australia, Aventure Pulsion, Vanuatu Tourism Office, Le Méridien Ile des Pins, Getty Images, Istock, Emmanuel Righetti, JC Robert, NCT, Eyefly, Pexels, The Explorers, Oneye Production, Eric Aubry, Drone.nc, Kilimangiaro, Dean Cropp, Access All Angles, Chris McLennan, David Kirklan, Pixabay, Chabaud Gill, Kurt Ams, Airbus, Dreamstime, Ethan Li, D. Mayeur, Little Gypsy, M. Dosdane, Ethnotrack, Valentin Coutaz, Terres De Lumiere, E Rainbaud, Move, Eric Deroche, E Rainbaud, Paul Kay, Daniel Maviet, Marine Reveilhac, Vonu, Masashi Ogawa, Nicolas Alain Petit, Mimo, Château Royal, Mary-D, David Kirkland, Clement Quentin, Tourism Fidji, Plantation Island Resort, Tim Mckenna, Blueorange, Andrew Sutherland, Tourism Australia-Melbourne Food And Wine Festival, Ellenor Argyropoulos, Tourism Australia, Andrew Smith, Miles Holden, Fotolia, Delphine Mayeur, Thierry Paprocki, Hien, Ayance, Yuco, Da Image, Donna Aventura, Ayako Kozono, Bruno Moure.

Responsability

We remind you that the air transport of people is subjected to the General Terms and Conditions of Sale and Transport (Add link) available for consultation on our website. We recommend you to acquaint with it.

For the set of the other goods and services described on our website and not subjected to the General Conditions of Transport, Aircalin responsibility could not be held in case of emergency of an event of force majeure such as disturbance of postal services or communication.

The set of photos and the documents illustrating products proposed on this website are not contractual and would not engage Aircalin responsibility.

Aircalin could not be held responsible for any consequential damage, such as loss of profit, a market, a luck, because of the use of our website.

Site terms and conditions

Agreement between user and Aircalin

By using this site, you agree to the terms, conditions, notices and disclaimers set forth by Aircalin stated the time you enter the site. Aircalin reserves the right to change or modify the terms, conditions, notices and disclaimers at any time without prior notice so please check this page regularly.

Use of this website

This site is provided to you by Aircalin for personal, non-commercial use and to facilitate conducting legitimate business with the company. By entering this site you certify that you possess the legal right and ability to visit it, to enter into this agreement with Aircalin and to use this web site in accordance to its terms, conditions, notices and disclaimers.

Links to third-party sites

This site contains links to sites operated and maintained by third parties. These links are provided for the convenience of the user and Aircalin does not operate or control in any respect any information, products or services on such third-party sites. These sites are governed by different policies so please review the policies of those sites. User assumes sole responsibility for use of third-party sites. 

Applicable law and disputes

The present Legal Notices are subject to laws of New-Caledonia.

Security

We take the security and safety of all transactions with aircalin very seriously.

SSL Technology

This is why we have put in place a secure online payment method using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. With this technology, the transfer of your data cannot be captured by any unauthorized party.

Browsers

Popular browsers such as Netscape and Microsoft's Internet Explorer have an SSL mode which is automatically activated when you enter a secure site such as Aircalin website: all information on your window becomes encrypted between your computer and our Web site, protecting your direct communication.

When in SSL mode (secure modre)

Internet Explorer will display in the very bottom right-hand corner of the window a closed padlock. Netscape will either display a similar closed padlock or an unbroken blue key in the very bottom left-hand corner of the window.

Conditions of online sale

Fares

Fares quoted normally include all taxes, except where taxes are collected locally at airport check-in. The fare conditions vary according to destination and period of travel. Detailed fare conditions are displayed before payment.

Booking confirmation

Once you have checked the best fare we offer for your dates of travel, you can make a booking on our website, giving the required personal information and selecting the mode of payment and delivery. You will then have a summary of your booking with a dedicated code, which you should note. You will also receive a confirmation by e-mail. Please ensure that your name in the reservation is as per your passport details as name changes are not always guaranteed.

For any change or cancellation after issuance, please contact us: according to the fare you booked, cancellation may require a fee.

Sequential use of coupons

You are required to use your flight coupons in the order in which they were issued and in accordance with Aircalin General Conditions of Carriage, without the exceptional agreement of the carrier, each ticket must be used in its entirety and in the order in which the coupons are issued.

Cookies

We inform you that during your visit to the website, one or more cookies may be automatically installed on your computer in order to save certain data about your visit to the website (the pages you visit, the date and time of your visit, etc.). These cookies are designed only to optimise your use of the website.

You can block the installation of cookies by configuring your computer’s browser (Internet Explorer, Mozilla, Chrome, ...). Each browser’s website shows how you can configure your computer so it blocks cookies.

If you have a reserved space on Aircalin’s website, cookies are necessary to ensure the security and integrity of the space. Consequently, you will be informed that once the new configuration has been saved and cookies deactivated, you will no longer have access to your reserved space.